Refund Policy

Cumberland Curling Club Refund Policy

Cumberland Curling Club (“the Club”) is a not-for-profit organization that relies on membership fees as its primary source of revenue to fund its operations each year. The Club also recognizes that unforeseen circumstances can affect a person’s ability to curl. The Club’s policy for refunds is outlined below. 

1. All refunds are subject to a $25 administration fee except in cases where the refund is a result of league or program cancellation by the Club.
2. Association fees (Ottawa Valley Curling Association [OVCA] and CurlON) are non-refundable except in cases where the refund is initiated prior to the fall registration deadline.
3. Refund requests where late fees were applied will not consider late fee reimbursement.
4. Refund requests resulting in a potential refund of less than $50 will not be considered.
5. If a league is cancelled before the curling season begins, the member’s preference for a full refund, or enrollment in another available league during the same season, will be honoured. 
6. If a league is cancelled after the season begins, the Board of Directors (“the Board”) will endeavor to refund a portion of the member’s fees based on cost savings and the overall financial position of the Club. 
7. If a member requests a refund before the registration deadline as specified on the Club’s website, a full refund will be issued, subject to the administration fee. 
8. If a member requests a refund after the registration deadline, but before the Club’s opening day as specified on the Club’s website, a full refund will be issued, subject to any association fees and the administration fee.
9. Refund requests received on or after the Club’s opening day will be considered only in the following circumstances: 
   1. The member experiences a season ending injury, defined as an injury that would remove the member from further play for the balance of the season and the playoffs.
   2. The member experiences health concerns or illness themselves or by their immediate family that would remove the member from further play for the balance of the season and the playoffs.
   3. The member experiences relocation outside of the area due to work.
   4. The member is a “Snowbird” who is registered to play for the second half of the season and requests a refund prior to January 1.
10. Any requests for a refund should be communicated to the Membership Director (This email address is being protected from spambots. You need JavaScript enabled to view it.) in writing, preferably by email, as soon as the member becomes aware that they will not be able to participate in curling activities over an extended period during the curling season. The request should clearly state the reason for the request with sufficient detail to assess against the criteria above. The date of the written request will be used to determine any prorated refunds. 
11. The request for refund will be reviewed by the Refund Committee, composed of the President, the Treasurer, the Membership Director, the Match Director, and the Daytime Director. The Refund Committee will present their recommendation to the Board of Directors for final review and approval. A decision will be clearly communicated to the member within 30 calendar days of the written refund request. 
12. The decision of the Board of Directors is final. 
13. Eligible refunds will be calculated according to the following refund formula:

Refund = ((number of weeks remaining/total weeks in season)*Total Fees paid)-(Association Fees+Administration Fee)

14. Adult Learn-to-Curl and Youth (Junior and Little Rocks) programs are high-demand programs with progressive instruction. If withdrawal occurs at least 14 calendar days prior to the first lesson, a full refund will be granted, subject to the administration fee. If withdrawal occurs at least 1 day prior to the lesson but no more than 13 days before the first lesson, a 50% refund will be granted, subject to association fees and the administration fee. Refunds thereafter will be considered in exceptional circumstances only, as reviewed by the Refund Committee, and will be calculated according to the refund formula, where the season is defined as the number of weeks in the respective program. If appropriate, the refund may be offered in the form of a credit for future participation.

Summary

Program or League Cancellation

1 If member is not participating in any other programs or leagues
2 Typically due to imposed restrictions, including government health-related directives

Withdrawal from League

3 Subject to approval by the Refund Committee

Withdrawal from Limited Program (Adult Learn-to-Curl, Junior Rocks, Little Rocks)

4 Subject to approval by the Refund Committee
5 If appropriate, may be offered in the form of a credit for future participation